We believes that a high-quality generator unit can only be perfect with its excellent after-sales service. Our service tenet is: "Breaking credibility with quality, establishing reputation with service",
The company's after-sales service team is a technical elite team that brings together many professional engineers, equipped with a variety of advanced test instruments, testing equipment and special tools to provide customers with 24-hour service.
Professional training, strong technical support
1. The after-sales service team regularly receives professional training from Shandong Weichai, Jichai, Shangchai, Cummins, Rolls-Royce, MAN, and IVECO, and obtains qualification certificates. , holders of posts;
2. The company is responsible for on-site training of 2-3 operating electricians free of charge for customers;
Fourth, spare parts supply guarantee
The company has spare parts warehouses throughout the country. The spare parts provided to customers are all directly from the original random, high quality and competitive price.
Shandong Cummins Power Technology Co., Ltd. is located in Weifang City, Shandong Province. The company's Cummins brand has become a global brand successfully operating in the field of power generation equipment.
Unified R&D and global production
The R&D team at the Australian headquarters develops globally uniform technical specifications and production processes using the world's most advanced technologies and innovative ideas. They are manufactured from production bases in Australia, the United Kingdom, and China, through strict international management systems and standard production processes. Cummins power generation equipment products of superior quality.
Global sales and service network
Shandong Cummins Power Technology Co., Ltd. provides the Cummins Power System with high-quality products and services through its distribution agencies and agents throughout the world to customers in many countries and regions around the world. The outstanding performance of Crown Power Products can be seen in industries such as roads, railways, post and telecommunications, water conservancy, airports, factories and mines, and high-rise buildings and projects.
The company has increased the horizontal extension and vertical spanning of the industry. It not only vigorously develops "gas generator sets and systems engineering, construction of heavy oil power stations, marine diesel generator sets, marine main engines and oil supply systems", but also provides fuel and gas power generation system technologies. The full-service of the equipment focuses on the new energy field and creates new and distinctive industries in the research, development and application of new energy and high-efficiency energy-saving technologies and products, involving the efficient use of solar energy and the integration of biomass energy. Utilize and biogas projects, industrial waste gas, waste heat recovery and utilization, biogas, natural gas, coalbed methane, oilfield associated gas and other power generation and engineering application industry development.
The company adapts to the new situation, comprehensively enhances the overall competitiveness of the company, applies the concept of humanism, harmony, and the modern enterprise management system, and persistently implements and implements the entire process and all aspects of enterprise management, and standardizes and improves the internal management of the enterprise. With the development needs of enterprises, a high-tech, large-scale, and powerful group company constantly displays its unique charm and style. It continues to win customers with quality, rely on the market in order of credibility, return value to the society, and ride the future with strength. Go hand in hand with the community to create brilliant!
Q1: Do you offer guarantee for the products?
A: Yes, we offer 12 month years warranty to our products.
Q2. Is it OK to print my logo on diesel generator sets product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on .
Q3. How to proceed an order for diesel generator set?
A: Firstly let us know your requirements or application.
Secondly We provide solution according to your need.
Thirdly customer confirms the detail specs of the order, and arrange pay the deposit.
Fourthly We arrange the production after payment received.
Q4. How do you ship the goods and how long does it take to arrive?
A: Normally by sea shipping .Shipping time depends on distance.
Q5: How to deal with the faulty?
during the guarantee period, if some spare parts broken not from human behavior, we can send you related spare parts.or you can choose to order some parts together from generator sets. we can support online technique support all the time. if you have some technique problem on genset running, we can support professional technique staff go to your place to guide you work it out.